How can we help?
Answers to common questions, deleting your account and reporting abuse. Can’t find what you need? Write to us.
How to delete your account
- Open the Profile tab.
- Scroll to the bottom.
- Tap Delete account.
- Confirm with Delete.
Do this from the account’s main phone. No access to the app — see below. What is deleted and what remains — Privacy Policy, section 12
How to report a violation
- Open the menu of the person, message, group, channel or post.
- Choose Report and pick a reason.
- Select the messages you want to show, review them and send.
We cannot read your conversations: a report includes only the messages you select. You can also write to info@nun-ar.org
Can’t use the app? Delete your account by e-mail
- If you still have your recovery phrase, the surest way is to restore the account on another phone and delete it there in the app: only that proves the account is yours.
- Otherwise write to info@nun-ar.org with the subject “Delete my Tallis account” and give your Tallis nickname (@name). If you have no nickname, give the e-mail address or phone number you added in the app, if any.
- We can match an e-mail request to an account only by the nickname, e-mail address or phone number you give; we do not have your keys and cannot check ownership the way the app does. Before deleting we write back and may ask for more confirmation; if we cannot reasonably confirm the account is yours, we do not delete it and tell you so.
- Once confirmed, the administrator deletes the account manually within one month at the latest, and we let you know when it is done.
The server deletes the same data as Delete account in the app, and the same things remain (Privacy Policy, section 12), including encrypted backups for up to six months; data on the lost phone itself we cannot erase. Without a nickname, e-mail or phone number we may not be able to find the account: the server keeps no names, and e-mail addresses and phone numbers only as keyed hashes. Accounts are not deleted automatically for inactivity; messages that a phone never collects are deleted from the server after at most 30 days. What is deleted and what remains — Privacy Policy, section 12
Frequently asked questions
An account can only be restored with your recovery phrase — we don’t have your keys. Keep it somewhere safe.
Download Tallis from the App Store and pick a nickname. A nickname is all you need — no phone number.
From a chat, a profile or a group’s member list. Blocking works on your phone only — the list is not sent to us.
No. Messages, calls and attachments are encrypted on your phone before they leave it; the server passes them on but cannot read them.
No text, no sender and no chat — only a signal to wake the app. Your phone decrypts the message itself.
Pro is billed through the App Store. Manage or cancel it in iPhone Settings → your Apple ID → Subscriptions.
The app keeps crash reports on your phone and never sends them by itself. You can share them manually from Diagnostics.